Privacy Policy

Last updated: March 1, 2026

This Privacy Policy describes how RIZ POLI (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.rizpoli.fr (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details, including your name, address, phone number, and email address.

  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information, including your username, password, security questions, and other information used for account security purposes.

  • Customer support information, including the information you choose to include in communications with us, for example when sending a message through the Services.

Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (for example, bank account, credit card, debit card, and billing address information) in order to process your payment, fulfill your orders, and provide you with products or services you have requested.

  • Third parties with whom we work in connection with analytics, marketing, advertising, and technical support.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with, or we may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide you with the Services in order to perform our contract with you, including to:

  • process your payments;

  • fulfill your orders;

  • send you notifications related to your account, purchases, returns, exchanges, or other transactions;

  • create, maintain, and manage your account;

  • arrange shipping;

  • facilitate returns and exchanges; and

  • Provide other related features and functionalities.

We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In such cases, Shopify will process your information in accordance with its own privacy policies.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

If you are located in the EEA, the legal basis for these processing activities is our legitimate interest in promoting and selling our products, in accordance with Article 6(1)(f) GDPR, or your consent where required by law.

Security and Fraud Prevention

We use your personal information to detect, investigate, prevent, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access details with anyone else.

If you believe your account has been compromised, please contact us immediately.

If you are located in the EEA, the legal basis for these processing activities is our legitimate interest in keeping our website secure for our business and customers, in accordance with Article 6(1)(f) GDPR.

Communicating With You and Improving Our Services

We use your personal information to provide customer support, respond to your inquiries, and improve our Services. If you are located in the EEA, the legal basis for these processing activities is our legitimate interest in being responsive to you, providing effective services, and maintaining our business relationship with you, in accordance with Article 6(1)(f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies related to powering our store with Shopify, please refer to Shopify’s cookie information.

We use Cookies to power and improve our Site and Services, including to remember your actions and preferences, run analytics, and better understand user interaction with the Services. We may also allow third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising shown on our Site and on other websites.

Most browsers automatically accept Cookies by default, but you can usually choose to set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies may negatively affect your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.

Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat that signal as a valid request to opt out of sharing or targeted advertising for the associated browser or device and, if we are able to associate the device with a Shopify account, we will apply the opt-out request to the account as well.

Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, or other reasons consistent with this Privacy Policy. These circumstances may include:

  • with vendors or other third parties who perform services on our behalf, such as payment processing, shipping, fulfillment, IT management, analytics, cloud storage, and customer support;

  • with business and marketing partners to provide services and advertise to you;

  • when you direct us, request us, or otherwise consent to our disclosure of certain information to third parties;

  • with our affiliates or within our corporate group, where applicable;

  • in connection with a business transaction such as a merger, acquisition, restructuring, or bankruptcy; or

  • to comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Over the past 12 months, we may have disclosed the following categories of personal information for the purposes described above:

  • identifiers such as contact details and account information;

  • personal information categories listed in applicable customer records laws;

  • commercial information such as order and shopping information;

  • internet or other similar network activity, such as Usage Data; and

  • geolocation data such as approximate location derived from IP address or technical measures.

Recipients may include:

  • vendors and service providers who perform services on our behalf;

  • business and marketing partners; and

  • affiliates, where applicable.

We do not use or disclose sensitive personal information without your consent or for inferring characteristics about you.

Where permitted by applicable law and with your consent where required, we may share personal information for advertising and marketing activities, including:

  • identifiers such as name, email address, and phone number;

  • commercial information such as records of products or services purchased; and

  • Usage Data.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms. Information you provide on public or semi-public venues, including information you share on third-party social media platforms, may also be viewable by other users of those platforms, subject to their own privacy policies.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” the personal information of individuals under 16 years of age, as those terms may be defined under applicable law.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our agreements.

Your Rights

Depending on where you live, you may have some or all of the following rights in relation to your personal information, subject to applicable law:

  • Right to Access / Know: the right to request access to personal information we hold about you and information about how we use and share it.

  • Right to Delete: the right to request deletion of personal information we maintain about you.

  • Right to Correct: the right to request correction of inaccurate personal information we maintain about you.

  • Right to Portability: the right to receive a copy of the personal information we hold about you and, in certain circumstances, request that we transfer it to a third party.

  • Right to Opt Out of Sale, Sharing, or Targeted Advertising: the right to direct us not to “sell” or “share” your personal information or use it for targeted advertising, where such rights apply.

  • Right to Restrict Processing: the right to ask us to stop or restrict certain processing of personal information.

  • Right to Withdraw Consent: where we rely on your consent, you may withdraw it at any time.

  • Right to Appeal: where permitted by law, you may appeal a decision we make regarding your privacy request.

  • Right to Manage Communication Preferences: you may opt out of promotional emails at any time by using the unsubscribe link in our emails.

You may exercise these rights by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before responding to your request, for example by asking for information associated with your account or previous interactions with us.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right, depending on where you live, to appeal our decision or lodge a complaint with your local data protection authority.

If you are located in the EEA, you may lodge a complaint with your local supervisory authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information may also be processed by staff and third-party service providers and partners operating in other countries.

If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or other lawful mechanisms recognized under applicable data protection law, unless the destination country has been recognized as providing an adequate level of protection.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any of your rights, please contact us at:

RIZ POLI
Email: contact@rizpoli.fr
Address: 14 rue des Poissonniers, 75018 Paris, France

For applicable data protection law, and unless otherwise stated, RIZ POLI is the data controller of your personal information.